Jira Knowledge Base articles from Confluence

[Neil Suarez Rodriguez]

Hi, I want to adjust and improve the Confluence knowledge base articles displayed inside Jira projects:

 1) in the customer portal on the right, where customers fill in the ticket form

 2) the section "related kb articles" inside the ticket

How can I improve that? At the moment, there are always shown confluence sites which do not fit into the relating request/ticket topic and not the ones user would expect and need (for example instructions for specific applications).

Thank you in advance.

[Josana de Hesselle]

The suggested articles should be related to the tags on the article vs the components or labels you've added to your JSD ticket, I believe. Sometimes I still find mine are not the MOST appropriate, but it usually gives a fairly close guess. If it's not right, I search and find the one I'm after.