Jira Search is wrongly merging with statuses

[Antônio Duarte]

In Jira Search page my filter is looking for issues that are in status RESOLVIDO or DEVOLVIDO (besides other filters).

The search returns only a single issue that is under these conditions (see image Img1.jpg) and it seems to be fine...

BUT, when I open the issue, it is really, in ANOTHER status (see image Img2.jpg)!

And THIS status is the correct one! In fact, the issue IS really in ENCERRADO status!

When I check these statuses in the workflow I notice that both of them have different step IDs, as it was expected (see Img3.jpg)

And in the transitions tab of the issue, I can check when this transition correctly took place in a previous date. See Img4.jpg.

Any clues, please? I have other automated processes that trust in the issue statuses, and this odd situation is bringing problems to such automations!

Thanks in advance.

Antoni

[Iago Docando · Accepted solution]

Just to be sure of what you're searching... click on Advanced and take a look at the actual JQL expression

[Antônio Duarte]

Hi, Iago. Images added. Sorry for that

[Iago Docando]

Now that I see the inconsistency between the searched status and the actual status... forget about the JQL. I would say you just need to reindex to fix that.

Please try it and let me know.

[Antônio Duarte]

I'll try that. But obeying some IT rules internal to the company, JIRA reindexing is allowed only on non-working hours.

As soon as I get some news, I'll return to you.

Thanks, Iago.

[Antônio Duarte]

Hi, @Iago Docando ,

The reindexing was done and everything is fine, now!

Thanks for your clues!

Antonio.

[Antônio Duarte]

no extra info