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Jira Service Desk

Adan Manalo
Adan Manalo
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April 22, 2014

Is there a possibilty that a person can be able to create or log a ticket on Service Desk withouth having a user account on Jira?

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Anna Cardino
Anna Cardino
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 24, 2014

Hey there, Adan.

Since Service Desk is a plugin for JIRA, you will need to have a JIRA account to be able to create a ticket on it. However, you can consider the usage of Anonymous users to be able to browse and create tickets:

https://confluence.atlassian.com/display/JIRA/Allowing+users+to+create+issues+anonymously

Hope it helps!

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