Jira Status value is duplicated in transition history

[m]

Hi,

We have started to see issues (c40+ a day) where the 'From' and 'To' Status values are the same.

This appears to the end user as though the transition has failed but the issue actually has been updated. To resolve the issue the user has to re-transition it back and forth through the workflow.

Can anyone offer any advice on what is causing this to happen?

status.png

Thanks

[Udo Brand]

I was going to post that KB article next - hope it helps

[m]

yes, found this https://confluence.atlassian.com/display/JIRAKB/Deadlock+when+running+JIRA+with+SQL+Server and was looking into other possibilities..

[Udo Brand]

Are you running on SQL Server?

[m]

SQL Exception while executing the following:SELECT ID, issueid, AUTHOR, CREATED FROM dbo.changegroup WHERE issueid IN (?) ORDER BY CREATED ASC, ID ASC (Transaction (Process ID 283) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.)

[Udo Brand]

Do you see anything in your logs at the time when these transitions happened?

[m]

No, all transitions are to different Statuses.

[Udo Brand]

Do you have a transition from "In Progress" to "In Progress"?