Jira & Slack Integration Issue

[Yuxiao Dai]

Hi, 

We are trying to integrate jira with slack now.

After installing the JIRA Server for slack (official) and visit the application, there shows: Unable to reach Slack

And when I check atlassian-jira.log, the error message like this:

/rest/slack/latest/connection/can-reach-slack [c.a.p.slack.util.ResponseMapper] Error when performing request to Slack: api.test
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

So what should I do to fix it? 

Thanks in advance.

[Amith Mathur {Appfire}]

Hi @Yuxiao Dai , 

You are receiving the error message due to the certs issue. Please follow the steps mentioned in the below link to ensure that the certs are imported correctly.

https://confluence.atlassian.com/kb/unable-to-connect-to-ssl-services-due-to-pkix-path-building-failed-error-779355358.html

I am sure by following the steps, you will be able to resolve the SSLHandshakeException error message. 

Thanks,
Amith Mathur