Jira failed to start after upgrading to newer version

[ashlesha l koneru]

Recently upgraded newer version 8.2.0 from 7.7.1 but Jira fails to start.

[Don Masten · Accepted solution]

Check the following logs for errors
catalina.out
atlassian-jira.log

[Deepanshu Natani · Accepted solution]

@ashlesha l koneruCan you please share any error you are getting?

[Krisztian Kovacs · Accepted solution]

Hi @ashlesha l koneru

have you tried to empty the add-on cache folder?

Or maybe start jira in safe mode? https://confluence.atlassian.com/upm/disabling-and-enabling-apps-273875716.html

Let me know if this helps at all.

Cheers,
Krisz

[ashlesha l koneru]

Hi all,

I deleted all the plugins and restarted it, it worked.

But my question can we disable the plugins and do the upgrade again, will it work?

Thanks

Ashlesha