Jira import from backup does not work due wrong directory location

[Maria Luce Congedo]

I am traying to restore system from a backup file that I saved in "/var/atlassian/application-data/jira/import.

The procedures fails and shows me:

"Could not find file at this location: /var/atlassian/application-data/jira/import/*.zip "

It seems to me that the directory is not the correct one, I saved in export instead it is looking in import.

I'm using Jira Software 8.13.2

Can you help me?

[Vishwas · Accepted solution]

Hey @Maria Luce Congedo  Welcome to Atlassian Community !!

Application stores the xml backup files by default in <JIRA_HOME>/jira/export folder itself.

We have to copy/move that saved zip file to <JIRA_HOME>/jira/import folder, and provide the read, extract permissions for the file.

The restore process searches  the zip file in /import folder itself.

[Maria Luce Congedo]

Hi Vishwas, Thank you!!

This copy/move procedure is up to me or it is automatic so I need to wait?

I am not able to reach the file.

[Vishwas]

@Maria Luce Congedo 

You may have to get the backend access for this to do. So login to the linux VM and navigate to the paths

var/atlassian/application-data/jira/export  here find the backup zip file and then copy to var/atlassian/application-data/jira/import folder

Note: you might have to do this operations as jira user

[Maria Luce Congedo]

Thank you for your help!

[victor.martinez]

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[Joshua Sneed Contegix]

Hi Maria,

It is possible it is there, but not accessible to the application via ownership or permissions. Review and update the import file ownership and permissions. Cheers!

[Maria Luce Congedo]

Thank you for your reply Joshua!

In which way I can update permission? I am not able to see or access the file after Backup's creation.

I' am using Datacenter by web.

[victor.martinez]

so then vote to https://jira.atlassian.com/browse/JRASERVER-74216 which if gets implemented should give us the possibility to download the backup from JIRA