Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Jira service desk knowledge base - customer asked to log in

Frode Haugland
Frode Haugland October 13, 2016

Is it expected behaviour that a user navigating to a knowledge base article must log in to confluence?

Answer
Watch
Like Be the first to like this
344 views

1 answer

0 votes
Jack Brickey
Jack Brickey
Community Champion
October 13, 2016

Frode,

There is an Atlassian Confluence ticket open on this (see below). Depending on your situation there is a work around. You will find details in the ticket from Oliver Wessels that worked for me. Basically you need to have anonymous access disabled and setup the KB from w/in the JSD project itself. If you have further questions LMK.

you can reference this issue to learn more - CONF-30161.

View More Comments
Frode Haugland
Frode Haugland October 13, 2016

Thanks for your reply but browsing through i found this: https://jira.atlassian.com/browse/JSD-4350 that is actually more in line with what i'm looking for.

Like
Jack Brickey
Jack Brickey
Community Champion
October 14, 2016

Yes that was one of the variations that evolved from the discussion on CONF-30161. Now if they will just implement. smile

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Notice at Collection Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.