Milestones seems not to appear on gantt chart for jira

[Joan Dela Cruz]

Milestones seems not to appear on gantt chart for jira even if issue was tagged as milestone. Green diamond sign is not showing.

[Frank Polscheit · Accepted solution]

Hi Joan,

if you are running JIRA 6.x, please download my pre-v3.1.2 from my server at http://www.polscheit.de/plugins/jira/gantt-chart/gantt-3.1.2-JIRA6.jar and install that JAR-file via "upload" button on JIRA's page "manage add-ons". Then open your browser's console (also see my wiki: https://polscheit.atlassian.net/wiki/x/DgBM) and switch back to Gantt-Chart. Within the console, you should see a lot of additional information, like sample below:

configured Gantt Options customfield id = customfield_10004 / DEMO-6: is milestone = false (having set milestone option id = 10000") batch.js?source=webContextStatic:9480

configured Gantt Options customfield id = customfield_10004 / DEMO-8: is milestone = false (having set milestone option id = 10000") batch.js?source=webContextStatic:9480

Object {self: "http://localhost:2990/jira/rest/api/2/customFieldOption/10000", value: "Milestone", id: "10000"} batch.js?source=webContextStatic:9480

configured Gantt Options customfield id = customfield_10004 / DEMO-12: is milestone = true (having set milestone option id = 10000") batch.js?source=webContextStatic:9480

configured Gantt Options customfield id = customfield_10004 / DEMO-5: is milestone = false (having set milestone option id = 10000")

Please copy and paste all the console output into the body of a support request (see menu item on screenshot below: clicking on it will automatically open a standardized email) for further analysis.

Kind regards,
Frank

[Frank Polscheit]

Problem solved: configuration mismapping for Gantt Options customfield.

[Jose M.]

We use jira 6.1.5. If while creating issues the gantt milestone option is not coming, so maybe we have to check if the steps mention above were followed. Do we?

[Frank Polscheit]

Please use menu item "support request" available within the menu of the "?"-icon to write an email, which will automatically create a related issue with my JIRA. That's easier than processing this on Atlassian Answers, here.

Based on your request above: don't you see the customfield "Gantt Options" having a checkbox for milestones? If not, than contact your administration to configure the related edit- and view-screens to contain that customfield, which is not done automatically by installing the add-on (this would not make sense as you can have multiple screens depending on individual settings).

Kind regards,
Frank

[Jose M.]

Thanks for the answer. Yes, I will use the "Support Request" process in future, but in some cases along with "Atlassian Answers".