New Priority Scheme: how does a service desk usr change the priority on an issue?

[Linda Wanitschek]

Created a priority scheme

Associated it to the project

How can the service desk user change the priority on an issue?  

we need the service desk user to change the priority from the default set priority.  How do we give these users the access to edit the priority on an issue?

[Nic Brough -Adaptavist- · Accepted solution]

It depends on what you mean by "service desk user".  That's an unclear term when talking about JSD.

There are three types of user that matter as "service desk users":

• Service Desk Agent:  Can edit the issue priority in the issue screen by clicking Edit or on the field
• Jira User: Can see the issue, but only comment
• Customer: Can not see the issue at all, only the Request, which does not hold a priority

[Daniel Deng]

Hi Linda

Not sure if I understand your question correctly. "Edit issue" permission is needed to change the priority. You need to look at permission scheme of your Jira project, and find the roles who have permission to edit issue. Then add the users to one of the roles, or add the users to a new role and grant that role "edit issue" permission. Hope that help