Notify non-jira user (email) about issue closed

[Lasse Holm]

Hello,

We need to send an email to the customer (end-user) that reported the issue, when the issue is closed. The customer does not have access to Jira (Cannot log-in).

The email should only contain the issue key and a custom field describing the issue in "layman's terms".

The customer email could eg. be stored in a custom field.

We would appreciate a minimum of coding. Which plugins would you suggest that we use, and how?
(I'm not a very experience Jira administator)

[Thomas Heidenreich · Accepted solution]

We use the ScriptRunner plugin with the builtin "Send a custom email" script, which listens for an issue closed event, for exact the same use case.

[IcM Admin]

Maybe now it is easier to use post-function of type script (Script Runner groovy script) rather than relying on the listeners

[Riada]

Hi,
You might want to check this one out as well:
https://marketplace.atlassian.com/plugins/com.riadalabs.jira.plugins.notificationassistant

[Lasse Holm]

Thank you for you answer, Amrut.

I am familiar with the Email-this-issue plugin. It lacks the most important, though. I need to send an email automatically when an issue change status to closed.
If I could set up email-this-issue plugin, so that it would send an email (email-address in a custom field of the issue) when an issue change status to closed, -then it would be perfect.

[Renjith Pillai]

Unfortunately no.

[Vera Henrichs]

Do you mean no that Email-this-issue can't send emails when an issue is closed or that you can't do it without coding?

Thank you!

[Andy Brook [Plugin People]]

This is now possible with JEMH 1.2.x that now supports per-issue event notification for non jira users.

You could, if you wanted, provide just an ISSUE_CLOSED customized response in HTML or TEXT to a user who's email is stored in a nominated custom field, that JEMH populates if it created the email.

See editing screenshot.

[Andy Brook [Plugin People]]

If you just want to script something, then you will need to use Jelly, apparently it has email tags and more. Worth investigating if you want a solution but don't want to write Listeners.

[Lasse Holm]

I have looked at the JJupin Scripting plugin

https://plugins.atlassian.com/plugin/details/43318?versionId=1041382

which seems to make this possible without having to know a lot about plugin development, how Jira works internally etc.

[Lasse Holm]

Anyone have any experience with this plugin?

[Amrut B]

Hello Lasse,

There is an easier way, install a plugin: email this issue

The email Template will have to be customized as per your requirements.

I think this is what you are looking for.

Do let me know.

Amrut.

[Radek Kantor]

Hi,

I think that it is impossible without coding :(, the best solution will be create own notification type (like Text Custom Filed Value) where email address will be stored. Or you can use listeners on issue events (more: http://confluence.atlassian.com/display/JIRA/Listeners with MailListener example). What version of JIRA are you using?

[Lasse Holm]

Hello,

Thank you for your answer. I was hoping for some solution involving some simple scripts only.
We are using JIRA 4.4.4