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On Time Delivery (OTD) KPI

kAyOw October 21, 2017

Hello, is there a gadget that compares the “resolved dates” with the “due dates” and illustrate the proportion of issues delivered on time vs late? Thank you.

3 answers

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Marko Filipan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 23, 2017

Hi,

There is a third-party plugin available which enables you to do it.

You can follow this procedure:

1. Create a scripted custom field, the script itself checks if resolvedDate is after dueDate and set some kind of string if the value is true (E.G. "Resolved after due date", or "Resolved before due date" if the value is false).

2. Obtain and install Natural Searchers plugin

3. Set the field's Search Template to Exact Text Searcher

4. Add pie chart standard gadget and configure it to use my scripted custom field

You can try it and let us know how it goes!

Cheers,
Marko

1 vote
Aron Gombas _Midori_
Community Champion
October 23, 2017

Export the issue information (at least these columns: key, resolution date, due date) to Excel and use an additional formula that compares resolution date to due date and produces "yes"/"no" or 1/0 based on that.

Then create a pie chart from the data set.

You can easily do this with the Better Excel Plugin.

0 votes
Sami Linnanvuo _Screenful_
Atlassian Partner
August 6, 2019

You can do that with Screenful Dashboard, a 3rd party Jira plugin. I've written a blog post that explains how to track on time delivery of Jira tickets: 

https://screenful.com/how-to/how-to-track-on-time-delivery-of-tasks

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