Outbreak workflow

[Tobias Hofer]

Hi we are testing jira to see if it suits our needs. We want to write issues directly from our software to jira througt the api, so it's possible that an error is reported more then once. We need to know if a problem occurs often in a short period so we can quickly address these issues. I'm thinking about adding a counter which increases each time an issue is being reported.

I have two questions

First: Is it possible to make a workflow that sends an email when this number exeeds a certain number in a specific time?

Second: Is it possible to send a link to the solution to the customer? So he doesn't have to login to jira

Sorry I could't find anything about these two questions.

[Jobin Kuruvilla [Adaptavist] · Accepted solution]

You might be able to do both with some extra development. For the first, the key thing is in identifying which issue is a duplicate. Once you can do it programatically, you can use the workflow post function to check the counter and throw a custom event if it exceeds the value. You can then add the event in the notification schemes.

For the second, you can modify the velocity templates for mail notifications to add a link or a custom field. Since the solution is going to be different to different issues, you might want to capture it in a custom field and add that in the mail. See http://confluence.atlassian.com/display/JIRA/Customising+Email+Content

[Tobias Hofer]

Thank you for your answer. Sorry I didn't provide you with enough information on the second question. The link needs to be sent trough our application. So customer sends error --> our software checks if there is allready a solution in jira -->if yes it provides a link --> when customer clicks link he will get only the solution on jira website without login..

Is this possible somehow?

Thanks so much

[Tobias Hofer]

We will develop something ourselfs...