Hi Alaa,
It depends on your definition on aging and what you are measuring that by.
If you are looking for a filter gadget to add in your Jira dashboard, you can simply make a filter that pulls issues based on your criteria.
For example, the following query below pulls any issues that were created before the start of the month and have not been resolved
createdDate < startOfMonth() AND resolved is null
If you are using Service Desk, you can create a custom report and base it on your SLAs.
An example of this would be using the "Time to resolution" field and pulling all issues that have not been resolved / have breached
"Time to resolution" < 0
Hope this helps!
Regards,
Javier A.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.