Add to the "Default Issue Type Scheme" costume issueType or remove an issueType - not working

[Yakir Giladi]

Add to the "Default Issue Type Scheme" costume issueType or remove an issueType - working

[Thomas Schlegel]

Hi @Yakir Giladi,

that's true, you can't edit the default issue type scheme. This scheme includes all the issue types defined in your Jira instance.

If you need a custom issue type scheme, you have to create a new one.

[Yakir Giladi]

OK i want to move an issue to costume issue and i got this:

[Thomas Schlegel]

Maybe you are running into this problem:

https://confluence.atlassian.com/jirakb/unable-to-move-issue-to-another-issue-type-due-to-the-issue-type-selected-is-invalid-error-227413483.html

[Yakir Giladi]

Sorry but i tried it and it's not working

[Thomas Schlegel]

which version of Jira do you have?

[Thomas Schlegel]

and what have you tried?

[Yakir Giladi]

version: 1.8

I tried to add to the specific scheme the project where it was on "no projects"

[Thomas Schlegel]

ok, could you please post a screenshot of the issue type scheme that is assigned to the AUT-Project?

[Yakir Giladi]

[Thomas Schlegel]

Thank you, but I'm sorry, I got another question: what's the current issue type of the issue you wanted to change to Sub-task? Is it already in the AUT-Project?

[Yakir Giladi]

yes, we are talking on moving in the same project

[Thomas Schlegel]

Are you able to change the type to another sub-task-type (escalation, sub-bug or sub-test) ?

Once, we had a problem with a main issue type that we accidentally called "sub-task". The project template treated our sub-task-type as a main issue type and a sub issue type, so we had somehow a standard type as subtype of another standard type. This led to really big problems in the generated project.

Maybe you got something similar.

[Yakir Giladi]

for you first question the answer is Yes.

[Thomas Schlegel]

I pointed others to your problem, maybe they have ideas, what's going wrong on your side.

[Fadoua]

What about trying to convert the issue instead of moving it?

[Yakir Giladi]

IssueType Sub-Bug moving to Sub-Task (costume)

[Fadoua]

Do they have the same fields on their screens?

[Yakir Giladi]

They aren't, but i can move from Sub-Bug to Sub-Test 

[Fadoua]

I promise to run some testing in Dev Environment and will get back to you, no later than tomorrow.

[Yakir Giladi]

OK, thx!, I am waiting

[Fadoua]

Hi Yakir,

I tried to move subtasks, it worked. I played around with Tasks/Subtasks - Subtasks/Subtasks. I get what I am looking for.

This is what I am thinking: A configuration change has been made (may be a task has been renamed.

It may sound annoying to you but can you repeat the steps you are trying and what are you trying to achieve?

[Thomas Schlegel]

@Yakir Giladi,

@Fadoua and I, we talked about your issue. We both think, that you better should ask Atlassian support. They have more options to help you than we have here in the Community. 

This is a really strange behaviour and we currently have no idea, what to recommend next. 

Please contact Atlassian Support here: https://support.atlassian.com/contact/#/

If the problem is solved, it would be nice, if you could give us a brief update.

Thank you