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Adding a user

Michelle Greenfield
Michelle Greenfield January 14, 2020

Users can be added to our jira application by looking up their name on a "user picker" which holds all the company's staff names and email addresses.  For some reason the user's name is not appearing on the list.  Our IT administration has looked into the matter and they can't find any issues. Do I need to update something on jira?

We also have SAML SSO installed.

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edwin vasquez
edwin vasquez
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January 14, 2020

How are they getting the names of the users? Is it by LDAP?

Have they tried rerunning a sync?

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Michelle Greenfield
Michelle Greenfield January 20, 2020

Yes, by LDAP

Haven't re-run a sync. Can you advise how this is done please?

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edwin vasquez
edwin vasquez
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January 20, 2020

See this below.

https://confluence.atlassian.com/adminjiraserver/synchronizing-data-from-external-directories-938847064.htmlsync.png

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Adrian Stephen
Adrian Stephen
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 14, 2020

Hi @Michelle Greenfield 

Please ask your admin to confirm the following:

  1. Is he able to see those users in the Users page? 
  2. Check the global permissions page if the Browse Users permissions is granted to you and the appropriate users. 
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