Arabia language - RTL!

Hammad_Al_Fawzan
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April 21, 2020

Hi Everyone,

 

Does the JIRA Service Desk system absolutely support the Arabic language and page direction - RTL - on all dashboards (administrative & clients)?

And if he does not support that, is there a plan to support it soon?

2 answers

1 vote
Robert Dzido _Almarise_
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April 21, 2020

Hi,

Jira SD doesn't support RTL out-of-the-box. For some of our Arabic customers we created our own custom add-on to support RTL on Jira SD Customer Portal with ability to switch to English for some users.

You may also use this app if you want to use Arabic in Jira agent part only.

If you want to see our solution demo pls drop an email to support(at)coresoftlabs(dot)com

Lukasz Czerwinski July 24, 2023

@Robert Dzido _Almarise_ , does the "custom add-on" work work Jira Server Management Cloud?  I would love to try it out!

Robert Dzido _Almarise_
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July 24, 2023

Nope. It works for Server/Data Center only. I'm not sure if it's event possible to do that in cloud.

Lukasz Czerwinski July 27, 2023

@Robert Dzido _Almarise_ 
Yeah... I'm looking for such ways because I now work in a product with Arabic-speaking user community. We wanted to use Jira Service Management to let them file bugs themselves but... the users don't speak English, just Arabic - and not having RTL and JSM translated to Arabic prevents us from using it. Any ideas how to escalate this issue?

John M_ June 6, 2024

Hi Lucasz, did you find a way to do this? We're in the same situation

0 votes
Mohamad Alhajj - Infosysta
Contributor
August 26, 2024

You'll get this by using Arabic for Jira, full Arabic language support, and RTL alignment to Jira.

A view from JSM Portal

Screenshot 2024-08-26 213933.png

And this is how you'll customers will create tickets:

Screenshot 2024-08-26 214121.png

John M_ August 26, 2024

How about cloud version? Looks like this is only available for datacenter version.

Mohamad Alhajj - Infosysta
Contributor
August 26, 2024

We're still challenging Atlassian Cloud Technology to see how to do it, but we've worked on a workaround

For Mobile Users we supported Arabic & RTL in Mobile for Jira as below:

Screenshot 2024-08-26 222950.png

For Desktop Users we're releasing a new version that supports Arabic & RTL (in 2 weeks from now) in Desktop App for Jira (I ask u to watch this addon)

 

And for Outlook & Google users we've supported that in both Microsoft Outlook for Jira & Google to Jira

 

In addition, Jira Users & Portal Customers can make use of our Chrome Extension to do so as below:

Screenshot 2024-08-26 223851.png    Screenshot 2024-08-26 224002.png

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