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Auto search on request forms

Paul Cudina
Paul Cudina
Contributor
November 17, 2020

Setting up knowledge base articles in Confluence so they display to end users when raising 'incident and requests' only. The default searches the knowledge base against ALL requests. Can I set the default to NO for all in one foul swoop rather than change them individually to NO as this would be rather tedious.

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Brant Schroeder
Brant Schroeder
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November 17, 2020

Paul,

  Unfortunately you have to make the change on each request type for searching KB and labels. I agree it is tedious but hopefully changes do not occur very often.  

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Paul Cudina
Paul Cudina
Contributor
November 18, 2020

I thought that would be the case. Cheers Brant.

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