Automation rule

[Manola Giangiordano]

If I don't want that clients select the priority level, but I want recive an alert when anyone of my team user change priority level in High/Highest;

What values should I set in the boxes "When this appens..." and "If these match"?

Thank you.

[Petr Vaníček]

Hi Manola,

I'm afraid you can't do this in this way with automation.

But I have another options for you how to do this.

• Create and save search filter like this one below (with your own priorities and you own time range like 30mins)
  • "priority changed FROM ("A - vysoká","C - nízká") TO "B - Střední" and updated > -1d"
  • After save click on Details near Filter name and click on New subscription and set it based on your needs (for example every 30 mins)

[Manola Giangiordano]

Thank You! I'll try it.

Regards

[Deleted user]

I agree with @Petr Vaníček, 

If an automation rule is not applicable then a filter subscription should work.

[Adrián Plaza [DEISER]]

Hi @Manola Giangiordano,

Nowadays is not possible with Jira Service Desk default automation to select the event issue edited, for this reason, you need to use an external App to do that you can use for example:

https://marketplace.atlassian.com/plugins/com.atlassian.plugin.automation.jira-automation-plugin/server/overview

Cheers,

Adrián.

[Manola Giangiordano]

Thank u! I'll try it!

Greetings

[Deleted user]

Hi @Manola Giangiordano,

You want to set up JQL for the automation rule that is similar to this:

Project = project and priority changed TO (High, Highest) BY membersOf('jira-servicedesk-users') 

Hope this helps

[Manola Giangiordano]

Thank you, but even whit the suggested change, the alert is not successful.

I don't know why.