Can I have one custom field that display some values based on value of another custom field.

[Brian Kelly]

As I say in title of this question I want to have in Jira one custom field that display some values based on value of another custom field.

For example, I have one Custom Field 1 with values '1' and '2' and another Custom Field 2 with values 'A','B','C' and 'D'. 
I want that if user select '1' in Custom Field 1, then display only values 'A' and 'B' on Custom Field 2, and if user select '2' then display only values 'C' and 'D'.

Cascading fields dont work because sometimes I need a text box to pop up and other times I need another drop down menu to pop up and that menu has to have a name 

Thanks in advance,

Brian

[Ryan Kearney · Accepted solution]

Hi Brian, you can do this with Scriptrunner for Jira using Scripted Fields.

https://marketplace.atlassian.com/plugins/com.onresolve.jira.groovy.groovyrunner/cloud/overview

This might also be possible with this free app, but it will have less support of course. https://marketplace.atlassian.com/plugins/com.innovalog.jmcf.jira-misc-custom-fields/server/overview

[Brian Kelly]

I may have used the wrong term. I am looking for this in JIRA service desk, is this still the correct link? 

[Ryan Kearney]

Yeah, I think either one should work with Jira Service Desk. Do you have access to a dev or staging environment so that you can play around with these tools? If not, you can set up a local instance of Jira using Docker, then install JSD once base Jira has been installed:

1. Download & install Docker https://docs.docker.com/docker-for-mac/install/

2. (IN TERMINAL) docker run --detach --publish 8080:8080 cptactionhank/atlassian-jira:latest

3. (IN BROWSER) http://localhost:8080/

It is better to do this type of work outside of the production environment. Let me know if you have any questions. 

[Brian Kelly]

Thank you for your help so far! I am new to JIRA and trying to learn as much as a can. If I buy the script runner license will I need to buy that add on for all my users to see the dependent fields I create? Have to go to the boss and get approval to spend the funds 

[Ryan Kearney]

Hi Brian, I'm envious! JIRA can be so exciting to learn with all the customization and automation that is possible. So, for add-ons, you will need to purchase the license tier that matches your JIRA license tier. For instance, if you have a 200 user license for JIRA, you will need to purchase the 200 user license tier of the add-on. If you have any questions about the script you will need to write, post another question on Community or search for old questions! There will be help. And of course, the script runner support team is available too.