Can I set the default start status in a workflow based on user roles?

[Judah Ferst]

I want my account managers to have their tickets start at one point in the workflow, Project managers at another and developers at a third. All of the "start" statuses allow for all issues to be transitioned to them. Any ideas?

[Nic Brough -Adaptavist-]

No, the create transition only has one end point.

If you were to use different issue types for each of the roles though, you could have different workflows for each type, and hence different landing points for "create" (even if the rest of the workflow is the same)

[Judah Ferst]

Thanks! Any plugins that would let me do this that you are aware of?

[Nic Brough -Adaptavist-]

If you use three workflows by issue type, you don't need any add-ons.

If you have ScriptRunner, there is a "fast track transition".  With that, you can tell it "all issues are created in status X, but if user is in role A, immediately transition to Y, and if they're in role B, go to Z"  (Lazy coding, I left role C as a default).  It will record both status in the history, but you'll be effectively having three start points as far as the users see.