Can't add user to a project

[Tim Dame]

We're using JIRA internal user directory with LDAP authentication.

When trying to add a user to a project it will give an error "We can't find '<username>' in any accessible user directory. Check they're still active and available, and try again."

The user is active however and can login with SSO in JIRA.

Any tips on where I could look to fix this problem? Let me know if you need more information or details.

[Tim Dame]

What I have done as a workaround is create a new group. Put the users who can't be added to the project directly into this group and then add the group. This works without a problem and the users can access the project now.

Still kind of annoying to work around this.

[Manon Soubies-Camy]

That's a good workaround, I'd suggest to raise a ticket to Atlassian support to understand the issue though!

[HuiyouWang]

Please use the correct letter case

请使用正确的大小写字母

Query the user_key of the app_user table

查询 app_user表的user_key

[Manuel Chanivet Roca]

Hi Tim, I have the same problem, but I need put the non-see user into the proyect lead. In this case the workaround isn't available.

Hav you found any solution?

Thanks!

[Manon Soubies-Camy]

Hello @Tim Dame,

Is there a non-breaking space on the particular username? There is known bug: Trailing non-breaking space in user's USER_KEY causes error when adding user to a project role, you can watch it to be updated - in the meantime, there is a workaround suggested in the ticket.

Hope this helps,

- Manon

[Tim Dame]

Hi, thanks for your answer. Unfortunately there's no non-breaking space in the username. I did try the workaround (worth trying) but that didn't help.

[Manon Soubies-Camy]

Have you checked the logs (atlassian-jira.log)?

[Tim Dame]

Yes, there are no entries for that user and/or that action.

[Ollie Guan]

Hi @Tim Dame,

Can system administrator find the User information in User management?

Does he belong to any group?

[Tim Dame]

Hi, thanks for your answer.

Yes the user can be found in user management. You can even find them when trying to add to a project role. Only when I press add will it give the error.

User is in JIRA-software group and a group we use for giving access to SSO login.

[Ollie Guan]

Hi @Tim Dame,

I've never had a similar problem, but if allowed to restart the Jira service, see if can fix it