Can't attach files in task

[Tymur Smirnov]

Hello everyone. In last three days I can't attach files in my tasks also I can`t download files from tasks. Does anyone know what the problem is?

[Krisztian Kovacs]

Hi there,

are you a Jira administrator or a project administrator? Can  you check if you have the right permissions in the project?

[Tymur Smirnov]

Hi!

I am designer and I have the rights to add files, but the last three days the files do not load

[Krisztian Kovacs]

If you have all the permissions, then perhaps the server's HDD is full?

It has happened before on both server (hdd full) and cloud (storage limit).

[Tymur Smirnov]

I don't think so, because other members of the team can attach and downloads files

[Krisztian Kovacs]

That's odd, there must be something different between you and other members:

• you belong to a different group
• you don't have the same project role(s)

Have you tried it with different issues? Maybe it's a workflow status restriction (can't attached files in some statuses).

Let me know if any of this helps.

[Tymur Smirnov]

Yes I tried it with different issues, and I have the same problem. It is really strange. I don`t even see preview of my sketches in PNG

[Tymur Smirnov]

It happens three days ago, but yesterday morning everything worked for about an hour

[Krisztian Kovacs]

But I assume others can, is that right?

Now I wonder if the problem is browser related. Have done any clear browser cache, restart computer?

Perhaps try it with incognito mode?

Or different browser?

Or even a different computer?

[Tymur Smirnov]

I tried using chrome and iphone app but had the same problem

[Tymur Smirnov]

I tried using another computer, when I enter my email and password I saw this screen