Can't find unassigned issue

[raupach]

Hi there,

we are using JIRA Cloud. Couple weeks ago some JIRA Tickets started to appear that were not assigned to anyone.

I tried preventing this one by not allowing unassigned issues anymore.

Settings > System > Edit Settings

Unfortunately I can't change the setting "Allow unassigned issues"

Cannot turn off "Allow unassigned issues" as there are 1 issue(s) that are unassigned.
Please assign these issues before disabling Unassigned Issues.
N.B. You may not have permissions to view all of these issues.

I can't find this unassigned issue. If I click on the link there are no unassigend issues. Searching for unassigned issues also reveals no issues. I thought as an administrator I have all the permission but this one I cannot find and therefore can not change the setting to not allow unassigend issues.

Any ideas?

This JIRA instance is a couple years old and has moved from a hosted provider to JIRA Cloud. First issue is from 2011. Maybe there is something stuck somewhere?

[Alexey Matveev]

Hello,

If you are an Administrator, it does not mean that you can see all tickets.

You should make sure that you have the Browse Projects permission in all project.

[raupach]

Hi there, yes I did check and I have the browse project permission.

[Warren]

Hi @raupach

If you run the JQL below it should list all unassigned issues

project = ABC AND assignee is EMPTY

just replace ABC with your project name

[raupach]

I already used this JQL without any luck.

[Kitty Lee]

I'm having the same issue. Did you EVER find a solution?