Can't save attachment to issue

[jiraguy]

Hi,

When I try to attach a file to an issue, I get the below error:

• Cannot attach file risk.txt: Exception trying to establish attachment directory. Check that the application server and JIRA have permissions to write to it: com.atlassian.jira.web.util.AttachmentException: Cannot write to attachment directory. Check that the application server and JIRA have permissions to write to: /opt/jira/jira-home/data/attachments/HQA/HQA-611

Any ideas? I am new to Linux and I'm not positive on how to solve this.

[Faisal · Accepted solution]

Hi there,

From the specified error message, it seems that this may be cause by the folder permission issue, whereby the user (OS) which is running JIRA may not have the permission to write on the home directory.

Therefore, can you kindly check if required, grant the user the read/write/modify permission to the home directory (and it's contents) and see if it helps?

Cheers.

[Zul NS _Atlassian_]

Here's an interesting guide to understand Linux permission.

• http://www.firewall.cx/general-topics-reviews/linuxunix-related/introduction-to-linux/299-linux-file-folder-permissions.html

[Kota Sreenivasa Shravana Kumar]

We also faced the same issue. After changing the permissions of attachments folder in Linux to jira resolved the issue.

However, why did this happen ? Was there a configuraiton issue ? or someone changed the ownership of attachments folder to root ? we could not figure it out.

You have any clue ? Thanks

[David Lopez]

The same happened to me.  I suppose that Jira might have been started manually as root, what caused root ownership on attachments directory.

[Vishnukumar Vasudevan]

Hi,

Could be the limitation of ext3 file system as well.

Please refer :

https://confluence.atlassian.com/display/JIRAKB/Error+Occurs+while+Creating+Attachment

Thanks, Vishnu.