The agents wants to edit the resolution for all issue types. Currently only admin can change the resolution.
How to give permission to agents .
Can someone support
Hello,
Add the resolution field to the required screens.
Hi Alex
Thanks for your response.
Resolution field is already there but except admin no agent can edit that .
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.