Cannot receive any notifications after pages being approved or rejected

[Yan Pan]

I started a Scroll Versions Documentation Workflow and assigned someone to approve it. I didn’t receive any notifications from Confluence or Outlook after he approved or rejected the page. Could you please help on this?

[roman]

Hi @Yan Pan

if you are using the built-in workflow functionality in Versions, the app doesn't send notifications on status change. If you would like to receive them, I would recommend having a look at Comala Workflows, which is officially supported in spaces with Versions.

Roman.

[Yan Pan]

I think what I used is Comala workflows. Is  Scroll Versions Documentation Workflow a Comala workflow?

[roman]

@Yan Pan in this case if notifications are enabled in Comala Workflows app, they should work. If you would like to investigate further, Comala has a help article about Notifications.

I hope this helps. If not, I would recommend reaching out to Comala Support.

Cheers,
Roman.

[Yan Pan]

Contacted the tech support, thanks anyway.

[roman]

Thanks @Yan Pan

Would be great if you could update the thread here once the issue is resolved.

Cheers,
Roman.

[Yan Pan]

The tech support told me to modify the markup as shown in bold below:

{workflow:name=Scroll Versions documentation workflow|label=in-review}
{description}
This three state workflow can be used together with the Scroll Versions add-on. It contains a Draft, In Review and Completed state. The Completed state will match up with the Scroll Versions completed documentation state when integration with that add-on is enabled.
{description}
{state:Draft|submit=In Review|taskable=true}
{state}
{state:In Review|approved=Completed}
{approval:Review|assignable=true}
{state}
{state:Completed|versionscompleted=true|updated=Draft|hideselection=true}
{state}
{trigger:pageapproved|approval=Review}
{send-email:user=@author@,@approvers@|subject=Page ready for final approval}
The page @pagetTeng@ has been approved by [~@user@].
{pageactivity}
{send-email}
{trigger}
{trigger:pagerejected|approval=Review}
{send-email:user=@author@,@approvers@|subject=Page has been rejeceted}
The page @pagetTeng@ has been rejected by [~@user@].
{pageactivity}
{send-email}
{trigger}
{workflow}