Close items still showing on back log but issue id number not "struck through"

[Alex Harrison]

I have a story that has been marked "Closed" on the Kanban as you can see  in the screen shot.

On the Kan ban the issue ID number is crossed out - I am assuming this tells me it is closed.

However on the Backlog the issue type is still showing but the issue ID is not crossed out.

This is confusing, as I have "assumed" (and I know one never should!) that by striking through the issue ID it indicates it is closed.

I am very new to JiRA so please forgive if this is a basic misundertsanding on how it works. THanks.

and the 

[Alexey Matveev · Accepted solution]

Hello,

If an issue is crossed out, then resolution is set for the Issue. 

Set the resolution field for the issue, which is not crossed out,  and this issue will become crossed out.

[Alex Harrison]

Hi Alexey

Thank you for this.  I am not sure how/where I would do this.  Is this something the administrator would have to do?

THanks ALex

[Alexey Matveev]

There must be a transition leading to the closed status. You should add to this transition a screen with the Resolution field or set resolution automatically.

Only administrator can do it.