Create email from ticket

[Toomas Adson]

We cretae orders in Jira, but the partner who is exceuting the orders doesnt use Jira.

Alla ordes have been  send via email. 

I ned to put data (specific custom fields) from ticket and send it to partner. Can anyone sugegst automation script or what are other options?

Thank you  

[Jack Brickey · Accepted solution]

Hi @Toomas Adson , you can use Automation to send an email and in the body you can include data from the issue using smart values. 

example

{{issue.My field}}

replace My field with your field

[Toomas Adson]

Hi. Thanks, it should work.

The responsible person needs to check the data in the Jira ticket, before it is forwarded.  I think we should introduce additional step in forflow - (for exapple - Approved9. So when the person checks the data and confirms it by sendindg to next step, then teh automation starts.  

[Nicketa]

Yeah, you can decide when to add the trigger ‘send email’. Based on the condition you configure in the automation, the automation trigger will send email. It can be customised based on your requirements/workflow conditions.