Create issue should open ticket automatically

[Kevin Mote]

After clicking the "Create Issue" link, the "Create Issue" dialog appears and I fill out some fields and hit "Create."

DESIRED BEHAVIOR: The newly created issue ticket should be opened and displayed.

ACTUAL BEHAVIOR: Whatever window I was previously in is displayed again (along with a small banner reading "new issue successfully created").

The problem with the current behavior is that, more than once I've created a new issue and clicked Create, and then (wanting to update it immediately), pressed the Edit button and changed some fields mistakenly thinking that I was editing the new issue, when in fact I was editing the ticket that just happened to be have been displayed before I hit the Create Issue link.

Is there any way to customize the workflow, so that newly created tickets are automatically opened?

UPDATE: This appears to be a common complaint: Here's a duplicate question.

[Jeison · Accepted solution]

Hey Kevin,

Have a look at this page: https://confluence.atlassian.com/display/JIRA/Creating+an+Issue

There are some comments at the bottom, on how to customize a JS file to accomplish that.

Hope it helps.

[Kevin Mote]

looks promising (though more invasive than I'd hoped), but unfortunately I can't seem to get it to work. (My javascript skills are fairly rudimentary and I can't get any changes to have any effect).

[Kevin Mote]

I had to read through ALL the comments to find the solution, (and install Firefox plus Firebug), but eventually I got it to work for me. Thanks for the link!

[Jeison]

Glad it worked eventually, Kevin.

[Kevin Mote]

UPDATE!! This feature is now available as a plugin: Issue Quick Start
works up through JIRA 7

[Michael Maertin]

thx!

[Darcy Stuart]

This doesn't seem to be working anymore as of JIRA 7.1

[Kevin Mote]

@Darcy Stuart: Andrew Heald has released a new version of his Quick Start plugin. I have installed it on JIRA 7.0 and it works perfectly. Give it a try!

[Darcy Stuart]

@Kevin Mote Thanks for the heads up! You've made our service desk team very happy.

[Kevin Mote]

@Darcy Stuart: Credit Andrew Heald. He worked on this all weekend (pro bono!)

[WolfgangW]

Installed it on JIRA Software 7.1.7 and it mysteriously didn't work for the first two tries but it works now. It loads the new issue in about 1 sec after the fly-in notification dissapears. I am falling over with joy. Thanks to @Kevin Mote and even more thanks to @Andrew Heald!

[Steve]

@Kevin Motethat link is dead, sadly.   Do you know if there is a present solution for this?  Thanks.

[Kevin Mote]

Here's my final solution, for others who may need this: (tested on v.5.1.3)

create a new subfolder and javascript file on server: <tt>INSTALL\atlassian-jira\atlassian-jira\includes\js\custom\custom.js</tt>

• Add the following code in custom.js:

  jQuery(document).ready(function($){
  if (JIRA && JIRA.Forms) {	
    JIRA.Forms.UnconfigurableCreateIssueForm = JIRA.Forms.UnconfigurableCreateIssueForm.extend({	
     handleSubmitSuccess: function(A){	
       console.log(A); //A is the variable assigned to the asynchronous action's response
       if (this.helper.getCreateAnotherCheckbox().is(":checked")) {	
         this.helper.handleSubmitSuccess(A);
       } else {	     
         window.location = '/browse/' + A.issueKey;}}});}});
  

• then edit this file: <tt>INSTALL\atlassian-jira\includes\decorators\aui-layout\head-resources.jsp</tt>
• inserting this line at the end:

  <script type="text/javascript" src="/includes/js/custom/custom.js"></script>

[Kevin Mote]

As I mentioned in my answer below, there is now a fantastic plugin that provides this functionality.