Hello @pzotos ,
You can write a default value on description field. Replacing the system field "Description" in order to have a custom Description field with a default value in customer portal request forms | Jira | Atlassian Documentation
However if you want to change it specific conditions I belive you need scriptrunner plugin and write a beahivour.
Best,
Ezgi
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.