Does Jira have an AI Bot for Chat, to enable customer to communicate with the bot / live chat?

[Iain McGregor]

Does Jira have an AI Bot feature similar to Service Now, that enables the customer to ask question, be given automated responses and links or then move the chat onto a live agent, if the Bot is unable to resolve?

[Bertrand Lafforgue]

Hi Iain,

We have built Virtual Agents for Servicenow customers and now we have KOJI for Atlassian customers. It runs on JSM cloud or Data Center. We have now customers using this solution.

You can check KOJI from Konverso on the Atlassian marketplace

Among our latest features:

• Access Koji from Microsoft Teams, Slack, or Portals.
• Multiple roles & permissions including Agent, Customers, Analyst
• Transfer to an agent: Koji can transfer a user to an agent on Slack or Microsoft Teams whenever Koji does not have the answer.
• Pre-built conversational scenario: instantly deploy intelligent conversations for the most common enterprise IT scenarios
• Mulitple Knowledge bases: Konverso FAQ module, your Confluence KB and Koji’s web crawling capacity to find the best answer
• Advanced NLP: Understand text, context, user’s digression

[Bertrand Lafforgue]

Additionally, we also offer Kbot Enterprise not yet on the marketplace that offers more AI capabilities including:

• multilingual NLP engine.
• automate routing & classification.
• Virtual agent Multi-knowledge base search including Confluence, SharePoint, Web crawling. 
• + 100 pre-built conversational workflows. 

Customer testimonials indicate a 45% deflection rate.

Best regards,

Bertrand

[Iain McGregor]

Good Day Bertrand,

I hope you are well.

Do you have someone in the APAC region I can set a sync up with for an overview of your product and it's integration with Jira?

Thank you,

Iain

[Bertrand Lafforgue]

Hi Ian, 

We do have customers in the region for instance in Australia, and a partner in India. 

Our team is in Europe. 

Happy to set up a meeting early morning my time. 

Thank you 

Bertrand 

bertrand.lafforgue@konverso.ai 

[Iain McGregor]

Hi Bertrand, 

Early next week (Monday or Tuesday), your morning would be good.

Look forward to hearing more on your product.

Iain

[Bertrand Lafforgue]

Hi Iain

ok for Tuesday morning my time next week. Could you please send me an invite at bertrand.lafforgue@konverso.ai ?

Thank you

Bertrand

[Renaud Larzilliere]

Hi Bertrand,

Do you know when KBOT enterprise will be on the market. We are looking for a bot but KOJI seems a bit lightweight for our needs:

- automated discovery of issue type

- Automated triaging

- Ability to answer by calling an API to retrieve answer or URL link that answer the question or even a html component

I assume KBOT would answer some of those.

Renaud

[Dirk Ronsmans]

Hey @Iain McGregor ,

Nothing like that out of the box I'm afraid. There are a few marketplace apps that support a 3rd party chatbot and that would then integrate through a connector/api.

You might want to look at Halp too https://www.atlassian.com/software/halp it's not really AI but it has routing flows and things like that :)

[Bertrand Lafforgue]

Hi Dirk, we are an Atlassian partner with a focus on Service Desk automation through AI on top of ITSM. KOJI is on the Atlassian marketplace with live customers and free trial options.  KOJI is also implemented with a dedicated instance for Atlassian customers that do not want mutualized environment. This includes AI-based routing, multilingual Chatbot, call bot, search and more :)

[Iain McGregor]

Thanks Dirk and Bertrand.