Drag and drop issues to backlog problem

[Iro Karavasili]

Hi all!

I would like to ask you a question about an issue I'm facing.

I created a new workflow for a jira project. Here are the 2 workflows our project uses.

And here is the board:
I try to drag and drop issues from "To do" to backlog. I tried without reopened under to do column but it doesn't work.
Any ideas?

Thank you!!
Iro

[Fazila Ashraf]

Hi @Iro Karavasili

In your workflow, you do not have any transition from 'Open' to 'to do' status.

Add a new transition from 'Open' status to 'To do' status in your workflow

[Iro Karavasili]

Unfortunately it doesn't work.

[Fazila Ashraf]

@Iro Karavasili , Did it add it to the 'TEST WF'? Can you share the latest screenshot?

[Iro Karavasili]

[Fazila Ashraf]

@Iro Karavasili , hmm, this should work now.. Could you go to your backlog mode and then drag the issue from the 'To do' (top) section to the 'Backlog' (bottom) section and see whether the status of the issue is actually changing?

May be there is some validators or permissions not letting you transition the ticket from 'Open' status to 'To do' status?

And also, my recommendation would be to use status names 'Backlog' for Backlog section and 'To do' to be used just for the 'To do' column to avoid confusions.

[Iro Karavasili]

It finally worked @Fazila Ashraf . It was a permission issue.

Thank you for the support,
Iro

[Chad Krogstad]

Thanks for the update.  Is there any way you could elaborate on "It was a permissions issues"?

We are seeing the same issue you were having and are struggling to resolve.   Any additional informational would be much appreciated.

Thanks!