Error when attempting to add field "Labels" to a specific screen

[Michael Gaskin]

Problem statement:
We receive an error message when attempting to add the system field "Labels" to any screen associated with a particular issue type. Adding "Labels" to other screens does not produce the same error. 

Details:
We have an issue type called "Incident". Note that this is not the built-in Incident issue type that comes with Jira Service Desk - this is a custom issue type in Jira Server. 

"Incident" has three screens associated with it - Create, Edit, and View. Attempting to add the system field "Labels" to any of these screens results in an error message that says "Error: The Jira server was contacted but has returned an error response. We are unsure of the result of this operation."

Any suggestions for what the root cause might be?

[Inactive Stephen · Accepted solution]

Hi @Michael Gaskin

This isn't exactly the same problem but is related to the labels field and error message - perhaps worth taking a look here: https://confluence.atlassian.com/jirakb/getting-the-jira-server-was-contacted-but-has-returned-an-error-response-we-are-unsure-of-the-result-of-this-operation-when-trying-to-drop-down-label-field-867036944.html

This also looks related: https://confluence.atlassian.com/jirakb/adding-a-field-to-a-screen-tab-throws-java-lang-indexoutofboundsexception-947179250.html

Ste

[Michael Gaskin]

Hi @Inactive Stephen , the workaround in the second link did the trick - must have something to do with the tabs on the screen we are attempting to add the field to. Thanks!