German umlauts causing troubles

[Andreas]

We are running JIRA 7.3.5 and Confluence 6.1.2

Confluence pages with German umlauts in the title lead to wrong characters in JIRA issue links.

Umlauts in the summary of a Service Desk ticket also causing the "Related knowledge base articles" lookup to fail:

Changing the summary to a text without umlauts re-enables the lookup.

Can someone give me a hint which encoding setting might cause this problem?

[Andreas · Accepted solution]

Solution

1. cmd: Confluence\bin>tomcat8w.exe //ES//*JIRA-service-name-here*

2. Add the following Options in tap JAVA

   -Dfile.encoding=UTF-8
   -Dsun.jnu.encoding=UTF-8

3. cmd: Confluence\bin>tomcat8w.exe //ES//*Confluence-service-name-here*
4. Add the following Options in tap JAVA

   -Dfile.encoding=UTF-8
   -Dsun.jnu.encoding=UTF-8

5. restart Confluence and JIRA server

[Chris Nowaczyk]

Here's the solution for unix based:

Set this parameter in $JIRA/bin/setenv.sh

JVM_SUPPORT_RECOMMENDED_ARGS="-Dfile.encoding=utf-8 -Dsun.jnu.encoding=utf-8"

https://jira.atlassian.com/browse/BAM-18601

[Thomas Schlegel]

Hi Andreas,

we had a similar problem with Jira macros in Confluence and JQL containing German special characters. Maybe it's the same problem on your side.

The problem were two wrong system properties on the Confluence side:

<sun.jnu.encoding>ANSI_X3.4-1968</sun.jnu.encoding> <file.encoding>ANSI_X3.4-1968</file.encoding>

 We had to change both properties to:

-Dfile.encoding=UTF-8

-Dsun.jnu.encoding=UTF-8

to get rid of the problem.

Viele Grüße aus Hamburg 

[Andreas]

Thanks for your quick answer, Thomas.

Where do I changes this properties exactly? Do I use one of the approaches described here: https://confluence.atlassian.com/doc/configuring-system-properties-168002854.html

Liebe Grüße aus Wien

[Andreas]

I added both parameters to our System Properties but the problem still exists after rebooting Confluence and JIRA.

Does anyone have an idea of a different cause of this problem?

[Andreas]

I was able to fix this by adding the JVM arguments also to the JIRA server configuration.

Thanks again for your support, Thomas!

Liebe Grüße aus Wien
Andreas

[Fabian Hußl]

Hi Andreas, 

which JVM arguments did you change in JIRA? 

Did you also check the search results for a link to a Confluence page?

Schöne Grüße aus Dornbirn
Fabian

[Andreas]

Please refer to points 1 and 2 to the solution I posted, @Fabian Hußl.
I added 

-Dfile.encoding=UTF-8
-Dsun.jnu.encoding=UTF-8

Unfortunately I can't tell your right now if this also fixed the search results. To be honest I've never used that dialog and just discovered that the feature seems to be broken on our instance. 

¯\_(ツ)_/¯

[Fabian Hußl]

Hi @Andreas , 

thank you for your quick answer! 

Ok, no problem - we will see 

¯\_(ツ)_/¯

Fabian