Have many epics in a project, none of them visible in backlog or roadmap views

[JJ Arnold]

I cannot find a straight answer anywhere from any online help.  I need an Atlassian expert to walk me through why I'm not seeing any epics in my roadmap view.  They also don't show up in the backlog view, even though we work out of epics every day.  They are invisible it's like Jira has no awareness they exist yet we create ALL our work items from within Epics.  Everything is associated to an epic.

The ONLY option I see day in and out and the only feedback I'm given is to "create your epic from the roadmap view".  We don't need to create any epics from there.  We have all our epics created within the project, now we're trying to use the roadmap view to help visualize timelines and dependencies.  Could really use some help here.  Thanks

[Ste Wright · Accepted solution]

Hi @JJ Arnold 

There's a few possible issues here. Can I clarify...

• What type of Project is this - is it Company-managed or Team-managed? Is it a Work Management or Software type?
• Is there an error when viewing the Roadmap, or is it just empty?

A screenshot of your board, and your roadmap, would be greatly beneficial :)

Ste

[JJ Arnold]

Looks like it's a company-managed project, software type.  It's just an empty roadmap.  No errors.  Thanks!
Update: I added our backlog view too, which is screwy, so probably the root cause.  Can't see the Epics here either.

[nithin]

Hello @JJ Arnold,

Do you mind clarifying if the Epic is part of the same project? Stories that have Epic Links to Epics in other projects will not be shown in the roadmap.

Can you try assigning an issue to an Epic in this project and see if that resolves your issue?

Nithin

[Ste Wright]

Hi @JJ Arnold 

It'd be good to take a look at JQL filter for your board - you can find this as a Board Admin...

1. On the board, press the 3-dots icon in the top-right corner
2. Go to Board Settings > General
3. Filter Query is on this page

Also, could you double-check you have Epics? Are they within the same Jira Project, or in a different one?

Ste

[JJ Arnold]

I think that filter is the problem!

Filter Queryproject = Q AND issuetype in (Bug, "New Feature", "QA Bug", Spike, Story, Sub-task) ORDER BY Rank ASC

The Epics are within the same project.  All I have to do is go to all issues for the project, filter to show Epics and I get a giant list.  I have no idea why this giant list isn't also seen from Backlog view or Roadmap view.  I will try to post a pic here too. Thanks!

[JJ Arnold]

Big thanks @Ste Wright and @nithin adding Epic to the filter did the trick.  So simple, much appreciated!

[Ste Wright]

Great! I thought this might be the case - glad this all worked out.

Ste