Hide SD from a portal

[Olga Videc]

Hello, 

I have a question, I have a few SD I use for testing and some other things and I don't want my customers who have jira accounts to see my service desks, I still want anyone email the service desk and be able to create a service request, but I don't want my customer to see them.

Thanks, 

BR, Olga

[Olga Videc · Accepted solution]

I found this plugin 

Extension for Jira Service Desk 

https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-desk?hosting=server&tab=overview 

It enabled me to hide SD from HelpCenter but everyone can still raise a request via email.

[Deleted user]

Hi Olga,

Change that project permission:

https://confluence.atlassian.com/servicedeskcloud/project-customer-permissions-954239155.html

[Joe Kyle]

Hi Olga,

Question: do you want to hide specific "Request Types" within a project from the portal or do you want to hide an entire service desk "project" from customers?

[Olga Videc]

Hi,

I want to hide an entire service desk "project" from customers, but if someone sends a request via email the issue is created, for example a SD that's receiving monitoring alerts.

BR, Olga

[Joe Kyle]

Olga,

I think Cristian (above) has the right solution. 

[Olga Videc]

Hi, 

What Cristian suggested disabled  the option that anyone can raise a request via email, 

i wanted for everyone to be able to raise a request via email but to limit who sees it in 

HelpCenter.