Hide transition based on other transition

[Frank]

Hi 

This is my requirement.

 Ticket gets created ans Stays at Status A.

From Status A(Manager Team) to Status B(Directors Team) to Status C(Call Center Team)

From Status A(Manager Team) to Status C(Call Center Team).

From Status C it goes to Status E and Status F.

When ticket is at Status C(Call Center Team). Agent should see the transition based on the transition from Status A. 

[David Fischer · Accepted solution]

If I understand correctly, you want to see from Status C either the transition to E or the transition to F, depending on whether the issue went from status A to status B and then C or went directly from A to C. Correct?

In that case, the easiest is to create a field (say a short text field) called "was escalated to Directors" that you will set to "Yes" using a Set Field Value post-function on transition A->B. Then on transition C->E, you put a condition, such as a Scripted (Groovy) Condition with the following code:

issue.get("was escalated to Directors") == "Yes"

and a Scripted (Groovy) Condition on transition C->F with the following code:

issue.get("was escalated to Directors") != "Yes"

[Frank]

Thank you. it helped me

[David Fischer]

Hi Frank,

are you on Jira Server or Jira Cloud?

[Frank]

@David Fischer Server

[Ollie Guan]

Hi @Frank,

You can customize a field
1. When filling from A-B-C, fill this field as option A.
2. From A-C, fill this field as option C

When the status is in C, add two transitions, and use the value of this custom field to determine which process branch is displayed.

Hope this helps.