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Hiding workflow transition screen

Jamil Rahimov
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April 8, 2020

Hi there.
I think it is not possible but is there any way for hiding workflow transition screen for some request types.
We have Send to 2nd Line transition with screen which contains Agent 2nd line and group picker.

We actually using this transition with screen for several request types.
But now I want use transition without screen for new request types.
send to second line.PNG

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Briefly:
There are several request types we use this transition with screen, but for new request types we need this transition without screen(Without deleting screen from transition. I need just hide this).

2 answers

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Answer accepted
Andrew Laden
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April 9, 2020

You can use "conditions" in your existing workflow. Make 2 transitions, one that has the screen and one that doesn't. Put conditions on them so that only 1 is valid for each issue type or request type.

Jamil Rahimov
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April 15, 2020

@Andrew Laden 
Thanks a lot!

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Answer accepted
Leonard Chew
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April 8, 2020

I dont think its possible without plugins.

An alternative: Copy your workflow, name it meaningfully, delete the transition screen there and use it for your new request types.

Jamil Rahimov
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April 9, 2020

@Leonard Chew 
An alternative case can be helpful.
Thanks for your response.

Like Leonard Chew likes this
naim.yilmaz January 6, 2023

Hello,
Is it possible to hide screen in transition with condition or validator or behavior?

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