Just a heads up: On March 24, 2025, starting at 4:30pm CDT / 19:30 UTC, the site will be undergoing scheduled maintenance for a few hours. During this time, the site might be unavailable for a short while. Thanks for your patience.

×
Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

How do I change my password?

Scrum Master February 14, 2019

Hi, 

I'm using JIRA cloud and I'm the administrator of the site. When I tried to change my password using the Manage Your Account page, under the Security tab, the page just hangs after I clicked on the Save Changes button. May I know why this is happening and is there any other way to change my password ?

 

2 answers

2 accepted

0 votes
Answer accepted
Gabriele Franck
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 15, 2019 edited

Hey, Ashley

Do you have a managed account?

For example, if your account is managed by Google, you'll need to to your Google account settings to change your password, not on https://id.atlassian.com.

 

Besides that, what happens if you try to use this link https://id.atlassian.com/login/resetpassword to reset your password?

 

Gabi

0 votes
Answer accepted
Krisztian Kovacs
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 15, 2019

Hi @Scrum Master,

have you tried changing your password using my.atlassian.com?

Cloud uses your atlassian user.

Unless I'm very wrong here. Let me know if that helps.

Scrum Master February 15, 2019

my.atlassian.com only allows me to add a new email account, not reset the password of the existing account

Krisztian Kovacs
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 15, 2019

sorry, i guess I meant this page: https://id.atlassian.com/manage-profile/security

I can change my password here.

Scrum Master February 17, 2019

Thanks, I've managed to change my password

Suggest an answer

Log in or Sign up to answer
TAGS
atlassian, atlassian government cloud, fedramp, webinar, register for webinar, atlassian cloud webinar, fedramp moderate offering, work faster with cloud

Unlocking the future with Atlassian Government Cloud ☁️

Atlassian Government Cloud has achieved FedRAMP Authorization at the Moderate level! Join our webinar to learn how you can accelerate mission success and move work forward faster in cloud, all while ensuring your critical data is secure.

Register Now
AUG Leaders

Upcoming Jira Events