Hi,
I'm using JIRA cloud and I'm the administrator of the site. When I tried to change my password using the Manage Your Account page, under the Security tab, the page just hangs after I clicked on the Save Changes button. May I know why this is happening and is there any other way to change my password ?
Hey, Ashley
Do you have a managed account?
For example, if your account is managed by Google, you'll need to to your Google account settings to change your password, not on https://id.atlassian.com.
Besides that, what happens if you try to use this link https://id.atlassian.com/login/resetpassword to reset your password?
Gabi
Hi @Scrum Master,
have you tried changing your password using my.atlassian.com?
Cloud uses your atlassian user.
Unless I'm very wrong here. Let me know if that helps.
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my.atlassian.com only allows me to add a new email account, not reset the password of the existing account
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sorry, i guess I meant this page: https://id.atlassian.com/manage-profile/security
I can change my password here.
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