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How do I change my password?

Scrum Master February 14, 2019

Hi, 

I'm using JIRA cloud and I'm the administrator of the site. When I tried to change my password using the Manage Your Account page, under the Security tab, the page just hangs after I clicked on the Save Changes button. May I know why this is happening and is there any other way to change my password ?

 

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Gabriele Franck
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 15, 2019 edited

Hey, Ashley

Do you have a managed account?

For example, if your account is managed by Google, you'll need to to your Google account settings to change your password, not on https://id.atlassian.com.

 

Besides that, what happens if you try to use this link https://id.atlassian.com/login/resetpassword to reset your password?

 

Gabi

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Krisztian Kovacs
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February 15, 2019

Hi @Scrum Master,

have you tried changing your password using my.atlassian.com?

Cloud uses your atlassian user.

Unless I'm very wrong here. Let me know if that helps.

Scrum Master February 15, 2019

my.atlassian.com only allows me to add a new email account, not reset the password of the existing account

Krisztian Kovacs
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February 15, 2019

sorry, i guess I meant this page: https://id.atlassian.com/manage-profile/security

I can change my password here.

Scrum Master February 17, 2019

Thanks, I've managed to change my password

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