How do I leave a company or project?

[Jim Gay]

I got an email notification from a 2 year old project from a company where I no longer work.

How do I leave the project/company so I'm no longer associated with it?

[Jonathan Smith · Accepted solution]

@Jim Gay

  It sounds like the company did not disable your account in their JIRA environment.

I would not think they would want you logging into their environment for security reasons. I would suggest giving their help desk a call and have them deactivate the account.

*Someone missed a step in the off-boarding process* :)

[Sloan]

Yes, @Jonathan Smith is absolutely correct. A Jira/Confluence admin needs to remove or deactivate you from Jira/Confluence.

You should contact them and ask them to deactivate your user.

Was this an Atlassian Cloud instance? If yes you can send them this Documentation page and point to "Deactivate or delete users". ;)

Cheers
Niklas

[Jim Gay]

That's... unfortunate. I can access my account, I can update information, I can interact in the environment, but I can't disassociate my email from their system?

[Jonathan Smith]

No, the company's Confluence/JIRA admin needs to deactivate your account. Give them a quick call or email to complete that task.

I wouldn't @mention the admin in the environment because that will definitely expose the security hole.

*no raise for that person*

[ken.w.colvin]

There should absolutely be a way to remove yourself from a project.  Developers should not have their Jira polluted with projects they no longer work on.

Sometimes Atlassian is oblivious to real-world scenarios.  If the "admin" did not remove us from their project then that is the BIGGEST security risk exposing their system.

Give the developer the option to remove themselves from a project.  This is just common sense.

[Werner van Aswegen]

Is there a feature request area somewhere? I'm in the same boat. Surely I must be allowed to exit of my own accord?

[Alex McConnell]

Yeah, it makes zero sense that someone else would have control over what groups I'm in.

[Andrew Cutler]

Same situation here. I've been added to 3rd party Jira instances, and now I can't leave.

[Ben Fox-Moore]

Same issue here. I'm suddenly part of the tempoplugin.jira.com instance, without any ability to leave.

[Andrew Cutler]

This sounds a lot like a GDPR violation. Does anyone here have a Atlassian contact so we can get the priority of this issue raised?

[Andy Heinzer]

I created a feature request for what I believe most end users want to see here.  One for Cloud: JRACLOUD-75105 and one for Server/Data Center: JRASERVER-71544.

Those feature requests specifically seek to allow an end user to remove themselves from a project.  Currently an administrator level rights are needed in order to manage which users are associated with a particular project.

For Cloud users, it is possible to delete your account by going to https://id.atlassian.com/manage-profile/account-preferences and selecting the "Delete your account" option.  However this will remove your account from our Cloud services entirely, which feels like overkill for what most users want here.

For the time being, you still need to contact the site admin.  For a Jira Cloud site, you can do that by going to https://[SiteName].atlassian.net/secure/ContactAdministrators!default.jspa and using that form to send them a message.

For Jira Server/Data Center, you still need to contact a project admin or system admin to manage this.  You might be able to use a similar contact form of /secure/ContactAdministrators!default.jspa However this feature is not enabled in all Jira Server/DC instances, so if that does not work, you will need to find another means to contact an administrator of that Jira site to have them remove you.

[Brecht Seys]

Very glad to see at least some intention to fix this now. 

[gmuller]

@Andy Heinzer , the output of that form is this

Your Jira administrator has not yet configured this contact form.

[Brecht Seys]

I'm filing a GDPR complaint. 

[Luis Alfredo da Silva]

Is it public? I would like to support it or create another one myself

[Nic Brough -Adaptavist-]

Please, do share.  A lot of us would be interested, individuals, partners, and probably Atlassian too.

[Deleted user]

I  dont work  I want to left laeve  Atlassian

[viktorkrepak]

There are plenty of similar topics like this on the forum and on which topic community leaders answer the same - "Admin should remove you from the board". Why It's so hard to add one simple feature? I want to leave myself, I don't want to waste time asking smb, waiting and bla bla bla. You have to listen to your customers, but what I see you just close and suspend similar topics on the forum, like this one - https://community.atlassian.com/t5/Jira-Software-questions/How-to-leave-Jira-board/qaq-p/1269923. Just add this simple button It's not a big deal.

[Nic Brough -Adaptavist-]

Nothing wrong with wanting to leave, and very very much so "I've left, stop mailing/chatting/tellling me about updates I don't have a need to care about any more".

But.

We all have to work within regulated industries and the legal stuff gets complex.  Where I work, it is howling illegal to track individuals without their consent, but ten times more howling illegal for individuals not to be tracked while doing their job.

It is a huge deal to "leave a board" when you have signed up to be tracked by that board.

Whatever you are thinking of doing here, PLEASE, go talk to a lawyer first.  "Just add a simple button" is completely illegal in almost every country.

[viktorkrepak]

What? Illegal to add a button which allows users to leave boards? Which rules does this btn break, could you please add some hyperlinks? I’m just really interested to investigate this topic, because I’m struggling of that a lot. I have an old project board and in my mobile Jira app I always get notifications and updates from this board ( I can’t turn off notifications, because I have other boards), also when I switch between boards I often miss clicks and open the wrong old board, it’s SOOO annoying. I can’t contact my previous customer and ask for removing myself. Even if I have such an option, I don’t wanna waste my time. 

[Nic Brough -Adaptavist-]

Throw a rock at your local tax authorities or industry regulators.  Ask them what the requirements for an audit of "who did what when" are.

[Christian Syska]

@Nic Brough -Adaptavist-You can keep that information in the project and still allow people to not *actively* be associated with that board anymore.

But assuming you are right about this: how do you explain that I can delete my entire Atlassian account then? The same problems should apply, and probably a bunch more. How did you solve this problem there? Or if you didn't, is it illegal to delete my account?

It seems to me, if I understand the info page about account deletion correctly, Atlassian keeps whatever data it is required to because of regulations etc and deletes the rest. Why can't that same principle apply to leaving a board - the board owner keeps the info they need and I get to leave it.

I think your working off the assumption that people want to erase all traces that they've ever worked on that project, which is not the case at all. You keep saying it is illegal, but that is only true in a very specific case that requires a) for Jira to be the only record of "who did what when" a company has and b) to purposefully delete data that isn't necessary to delete in the use case that this thread is actually about.

Granted, archiving data like this makes it more complex than "just add a button", but then again, I'm certain that functionality must already exist for the case when users delete their accounts.