How it comes that "Comment internally" as default instead of "Share with customer" is not possible?

[Wilfried Möller]

How it comes that such a relevant feature is not already provided by the core product?

[Set "Comment internally" as default instead of "Share with customer"|https://community.atlassian.com/t5/Jira-questions/Set-quot-Comment-internally-quot-as-default-instead-of-quot/qaq-p/1404324]

What are your plans to get this supported already by the core service desk (SD) product as this functionality could make even your SD customers more professional.

[Jack Brickey]

Hi Wilfried, I did a quick search in JAC for open suggestions and here is one - JSDSERVER-1733 . There seemed to be others worth searching out. With that said given the EOL plans around server I would question whether this would get implemented for Server. Maybe it will for Datacenter?

[Wilfried Möller]

Thanks for this additional link, we will check if we also can put some additional weight to its implementation for our service desk product.

[Wilfried Möller]

Unfortunately this linked ticket is under gather user feedback since 2015 so what is the chance to have this considered from PD team?

[Jack Brickey]

well for Server I personally would not place much hope given the recent announcement on the same. For Cloud I can say that I was on a call w/ a product guy just last week about how this might get implemented. Unclear if/when there but at least some focus is there.