How to confirm project Avatar?

[mdcldotio]

When I upload a new avatar, it allows me to pick a selection of the image.

When I click confirm nothing happens.

What can I do to get it to work, (am happy to upload images via FTP to the server if that helps) 

[Taranjeet Singh]

@mdcldotio Do you mean after uploading your user avatar image, you are not able to view the image in your profile?

[mdcldotio]

No, I select the image on my PC and when I click confirm nothing happens.  I have to cancel out of the section.

[Taranjeet Singh]

@mdcldotio Well, that is weird, but the next thing is that you can check application logs to see if they show any corresponding error. You may get a hint out of the logs as to why this issue is happening.

Meanwhile, you can try to delete the browser cache and retry uploading your profile image or you can try this in a another browser as well to rule out any issues due to browser and its cache.

[mdcldotio]

Hi Taranjeet,

I tried to upload the project avatar both Chrome and Firefox.  No joy.  Which log should I check?

[Taranjeet Singh]

@mdcldotio You should perform this action and parallely check the "atlassian-jira.log" located in JIRA application home directory. See this document for more details on location of JIRA application log file: https://confluence.atlassian.com/adminjiraserver073/important-directories-and-files-861253886.html

If you still do not find anything specific in logs, I would suggest you to contact Atlassian Support, also providing them with "Support.Zip" file from your JIRA instance. This file can be generated from JIRA Administration Console, under "Troubleshooting and support tools" option from the LHS navigation menu.

[mdcldotio]

I get the following in the log when I click confirm.  It seems to indicate some sort of permission error and it looks like ti has a restful api but I'm not really sure what to do.  We're on the starter license so cannot get atlassian support....

2019-01-14 17:02:54,656 http-nio-8080-exec-2 ERROR smcmahon 1022x17132x1 1n934pn 51.171.59.168 /rest/api/latest/universal_avatar/type/project/owner/10200/avatar [c.a.j.rest.exception.ExceptionInterceptor] Returning internal server error in response
java.lang.reflect.InvocationTargetException
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
 at java.lang.reflect.Method.invoke(Method.java:498)
 at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$ResponseOutInvoker$1.invoke(DispatchProviderHelper.java:192)
 ... 4 filtered
 at com.atlassian.jira.rest.exception.ExceptionInterceptor.intercept(ExceptionInterceptor.java:55)
 ... 1 filtered
 at com.atlassian.jira.rest.v2.issue.scope.RequestScopeInterceptor.intercept(RequestScopeInterceptor.java:39)
 ... 15 filtered
 at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)
 ... 1 filtered
 at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)
 ... 41 filtered
 at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
 ... 53 filtered
 at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
 ... 1 filtered
 at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
 ... 16 filtered
 at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
 ... 19 filtered
 at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
 ... 10 filtered
 at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
 ... 4 filtered
 at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
 ... 26 filtered
 at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
 ... 24 filtered
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
 at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
 at java.lang.Thread.run(Thread.java:748)
Caused by: com.atlassian.jira.rest.v2.issue.RESTException(Internal Server Error)
 at com.atlassian.jira.rest.v2.avatar.TemporaryAvatarHelper.throwWebException(TemporaryAvatarHelper.java:269)
 at com.atlassian.jira.rest.v2.avatar.TemporaryAvatarHelper.throwWebException(TemporaryAvatarHelper.java:265)
 at com.atlassian.jira.rest.v2.avatar.TemporaryAvatarHelper.convertTemporaryToReal(TemporaryAvatarHelper.java:253)
 at com.atlassian.jira.rest.v2.avatar.TemporaryAvatarHelper.createAvatarFromTemporary(TemporaryAvatarHelper.java:204)
 at com.atlassian.jira.rest.v2.issue.UniversalAvatarResource.createAvatarFromTemporary(UniversalAvatarResource.java:187)