How to create different create issue screen for different user

[Arpit Rathore]

How to create different create issue screen for different user.

I have to have 2 different view for External User and Internal User inside same Project

[Alexey Matveev]

Hello,

If you are on Cloud, then you can not implement this feature.

If you are on Server, then you could use the ScriptRunner add-on as @Prakhar Srivastav {Appfire} mentioned or you could use the Power Scripts add-on:

https://marketplace.atlassian.com/apps/43318/power-scripts-jira-script-automation?hosting=cloud&tab=overview

You could use the Live Fields functionality:

https://confluence.cprime.io/display/JJUPIN/Live+Fields

This feature would let you define who is connected and show or hide necessary fields or tabs.

[Arpit Rathore]

My Requirement is , that if External User create a issue , he should see different set of screen and When a Internal User create same issue in the same project , he should see different set of fields .

I will check the above provided steps (Scriptrunner)and will come back to you .

[Prakhar Srivastav {Appfire}]

@Arpit Rathore

Behaviour in the Scriptrunner Add on will help you create the different screen for different users.

Based on the user you can choose to show/hide a custom field or alter its behaviour.

https://scriptrunner.adaptavist.com/latest/jira/behaviours-overview.html

Regards

Prakhar

[Arpit Rathore]

@[deleted]

  I have gone through the link shared by you ,but  can you give me exact steps for this 

[Prakhar Srivastav {Appfire}]

@Arpit Rathore

It depends on your case but the simplest way can be to show/hide fields based on the user's role , group or email.

Regards

Prakhar

[Nic Brough -Adaptavist-]

You don't.  The screens used are by issue type and project.  Users do not (and should not) get different screens.

[Ged Dunn]

Hi, @Nic Brough -Adaptavist-  I know this is an old issue but just wondered if anything had changed.  We want to make some fields read only and/or not visible to certain types of user.  One way that occurred is dif ferent screen types for different user types.  Have you any additional thoughts?  We are in the cloud.

[Nic Brough -Adaptavist-]

Nope, no change, and it's not going to.  Issue trackers are supposed to ask for, and present, the same information depending on their type, not who is asking.

[Millenium ProDesign]

Hello @Nic Brough -Adaptavist- 

I use Jira Cloud, and I also would like to make ”End Date” field (End date field used by SoftwarePlant plugins) read only for a certain types of user (group), and let other group to edit the ”End Date” field.

Do you have any solution/ idea how to do it?

Kind regards

Eduard

[Nic Brough -Adaptavist-]

Remove the field from the "edit" screen, and add it to a transition screen.  Then add transitions into your workflow with that transition screen, and with conditions that say "only this group can use this transition"