How to import issues with tempo account field

[CBordino]

Hello,
I am importing issue via csv import

Summary,Description,Account
MyTitle,myDescription,accountKey

Following the Wizard I map my csv field to the Account field in Jira, but once the import is successfully completed, the Account field in Jira is empty.

Any suggestions?

Thanks and BRs
Cristian

[CBordino · Accepted solution]

I found that is mandatory to use the account id instead of the account key.

Since Account id is not shown, I got it through the Tempo API

http://{JIRA_BASE_URL}/rest/tempo-accounts/1/account/

[Allen Steele]

I tried this Rest call and got a 404 error.

https://stay-well.atlassian.net is my base

[CBordino]

According to official docs this is the endpoint. My concern was about the "/1/" but it is documented.

Are you trying via browser or via client (e.g. Postman?)

In your shoes I would :

1. try a different "get" end point (eg. /rest/tempo-accounts/1/category) via Browser
2. check if "System Plugin: Tempo Platform API" (Manage add-on) is installed and enabled
3. check if you have configured a SecurityToken in Add-ons>Tempo>Access Control (even if it should be used in servlets not in rest APIs where basic-auth is required)

Hope this helps!

Cristian

[W Bot]

Much easier:  Navigate to Tempo Accounts admin, click on the account, then look at the URL in your browser.  The last number on the right is the account number.

For example:

plugins/servlet/ac/io.tempo.jira/tempo-accounts?project.key=T705PUB&project.id=10030#!/account/7/

7 is the account number

Cheers!

[Julie Nye]

THANK YOU!  I have been struggling with CSV imports failing because of Account value not matching but finally I discovered this tip -- and it solved the problem!