How to send reminder notification to users if issue is one month old?

[Darya_Koyfman]

I, as JIRA administrator, was asked to set up reminder emails if issues got one or else months old. How do I do it? Please help.

[Jay Karmarkar · Accepted solution]

Hi Darya,

You can use an add-on available on the marketplace called 'Automation for Jira':
https://marketplace.atlassian.com/apps/1215460/automation-for-jira

Within that add-on, you can create a trigger with a JQL condition to check for all the issues created more than a month ago, and set an action to send emails to certain group of people, say assignee.

Sometimes, custom requirement such as this can be challenging and you can always contact the Atlassian Platinum Solution Partners for their services as they are the experts in all things Atlassian. I would recommend 'Empyra' for any guidance that you might require for customizing your instance in future. 

I hope this helps.

[Darya_Koyfman]

Thank you Jay! I'm sure it will help!

[Sara]

Hi Jay,

I was looking for the same kind of thing :-)

Is it not possible to automatically send reminders without using an add-on?

Thanks for your response.

Kind regards,

Sara Nederpelt

[Antonina Khirnaya]

There is a way to do it without a plugin: you can create a filter that displays all the required issues and subscribe users to this filter. Check this documentation: Working with search results (look for "Subscribing to your search results")

[RSavage_stellarindustrial_com]

Hi, I can't figure how how to subscribe the creator or reporter of the isuse.  Can you share with me how to do that?

[Antonina Khirnaya]

For this case, you can use the Automation app.

For example:

• set the trigger as "scheduled" with daily check
• set the condition as "issue matches JQL"
• set the action as "send notification" and select the Reporter as the receiver

[christopher.tyrrell]

This is now part of the core Jira offering under Project settings > Automation.

[Andrew Hewitson]

1. Create a new automation using Scheduled as the trigger.
2. Use Updated as the Condition
3. Then Send Email as the action