I m getting error while submitting the ticket in jira

[Saravanan S]

in our organization we are using jira ticketing for day today work. in IT helpdesk project having issue while submitting the ticket. it shows " we were unable to submit your request. Please refresh the page and try again. note that this will clear your request details" but the same time ticket also creating, the user click again and again create button its creating multiple ticket for one request. i will attach the error screen.

[Earl McCutcheon]

HI Saravanan,

This type of error usually indicates an issue with a missing required field or IIS configurations. 

This KB article goes into detail on how to identify and correct the error:

• We were unable to submit your request

Let me know if this is the case.

Regards,
Earl

[Saravanan S]

Thank for the reply.

I can't able to find out the resolution is there any remote support in atlassian?

[Earl McCutcheon]

Hi Saravana,

If you would like for us to take a closer look at this with you, reach out to us at:

•  https://support.atlassian.com/contact/

Make sure to include any details you have on the errors you have encountered up to this point, and and note the results of troubleshooting steps you have already looked into from the KB above.

Regards,
Earl