Integration with connectwise.

[Michael Chewning]

The company I work for is very much stuck in connectwise. That's not going to change any time soon. 

I want to use Jira for project management but without a sync to connectwise I'm forced to manage projects in two platforms. That's silly.

I have tried to work with zapier to get projects\tickets migrated to Jira but it's not working. Has anyone had any luck with this? Should I be using a different third party integrator? Zapier doesn't even really provide error 

Do any of you know of any other way to sync connectwise and jira? Specifically I would love to import a whole project from connectwise directly into Jira. Is there any way to have a hope in hell of pulling that off? 

[Tibor Balázs]

Hi Michael, 

What you are trying to achieve is not an easy task. I totally understand why you would like to move your Project Management in Jira. Keep in mind that as it was mentioned earlier, Connectwise and Atlassian are competitors in some areas so they will not work on setting up integrations. However, you might be able to achieve the automatic Project creation with the following: 

1. Use Zapier to Create a Page in Confluence with the Project Details from Connectwise (Zapier does not have an action for creating a project in Jira, it can only create Tasks and Subtasks)

2. Use Scriptrunner (Jira Add-on) to create a Project when a new Page is created under a Space in Confluence. You can try something like this: https://library.adaptavist.com/entity/automate-your-project-creation-in-jira

I know this is a really non-orthodox way but there is no out-of-the-box tool that would do this. 

In addition, you might want to think outside the box with this one and instead of creating 1 Project in Jira for every Project in Connectwise, you might create a "Master" Project in Jira for all your Projects in Connectwise Manage, and create Epics for every Project, then tasks and subtasks. This might save you a lot of trouble as you could use Zapier to push Tasks into Jira and the use Jira Automation to move those tasks to Epics or add components or however you would like to differentiate those. 

At the moment these are the only 2 "solutions" that come to mind and you would be able to do without writing a small software to grab your Connectise data and create Jira Project from it using APIs. 

I know it is not ideal, but I hope this helped. 

Have a great day, 

T.

[Arkadiusz Terpiłowski]

Hi @Michael Chewning you can do that using Open API - of course, it will need development work on your side.

[Joseph Chung Yin]

@Michael Chewning -

Welcome to the community.  Have you contacted Zapier vendor for support on the integration issues?  If not, I would recommend you to contact them first.

Another route is for you to contact ConnectWise to ask them for recommended solution providers recommendation for integration with Jira.

Best, Joseph

[Michael Chewning]

I have reached out to zapier. But their support model is basically just email. Unfortunately, I'd need to actually have someone on the phone and able to walk me through this. 

Thanks for the suggestion about reaching out to connectwise. I'm afraid they will just say, "you should use our built in project management pod..."  Which I would just do if it wasn't so obtuse. 

[Dawn Fama]

It sounds like you need to create an application link to connectwise.  Is your JIRA application externally hosted?  

You may need to have connectwise create a connection for your JIRA instance.  

[Michael Chewning]

I have the connection in place finally. The trouble I'm having is that zapier doesn't seem to be able to migrate a whole project into Jira. All it seems to be able to do is take projects and populate them as issues under other already existing projects. 

To sum up, I need the zap to make a replica project that mirrors whats in connectwise. 

[Jamie Eliya]

Same issue here. it would be easier if there was a built in integration like they used to have. I know they removed it recently due to being "competitors" in the market space. 

[Dawn Fama]

Interesting.  Maybe go back to the old export to csv (make sure your csv file has all mapped fields in connectwise project and import into JIRA project).  

Cumbersome task though

[Michael Chewning]

Wait... they removed a perfectly good tool because of some kind of marketing competition bs?! 

I'm already extremely frustrated with Jira putting things like "dark mode" behind a pay wall. I was able to get around that with the dark reader extension but this kind of thinking is going to turn me off Jira entirely. 

I'm trying to get work done. Not help Jira or connectwise or anybody else monetize. 

This is very frustrating. I had read about a tool that did what I wanted but that was removed. Are you saying connectwise killed this tool?