Is it possible to direct the creation of issue to specific projects based on cascading questions?

[Sravya Vuggina]

Is there any in built JIRA functionality of plug-in that enables to select the project based on a set a questions. We are working on setting up an instance across multiple teams. When an issue is reported by customer, he/she will be asked few questions. Based on the answers, category of the issue will be determined and be routed to respective team (project). 

Something like this -Upon clicking create button a series of questions pop up. Based on the answers selected from drop down the project in which issue must be created will get auto populated. (The logic of relationship between answers selected and project name will be coded by admin behind the scene.) 

[Brant Schroeder]

Sravya,

 JIRA does not provide this functionality and I do not know of any plugins that would do this. You can create your own custom web page that could collect the information and determine the type of project to create.  You could use the JIRA API to then create the project, any issues, permissions, etc.    

[Sravya Vuggina]

Hello Brant,

Thanks for your quick response!

Once the project is determined in web page and routed to JIRA is it possible to display different layouts for different users based on JIRA permissions scheme? Only logins from certain groups (external customers) have to answer questions and the rest (internal employees) get to pick project by themselves. Is it possible to restrict the information external customers get to see? 

[Brant Schroeder]

JIRA restricts project access in several ways.  First if you are not associated with a project you will not see it.  (Have browse project in the permission scheme)  So you can have 100s of projects in JIRA and if I am only associated with one project that is all I will see.  When you set the project up you associate users with the project in the users and roles section.  The permissions that they have is based on the permission scheme.  You can use the permission scheme to allow users certain functionality in a JIRA project.  You can learn more here:

• Managing Project Permissions
• Managing Project Roles
• Creating a Permission Scheme

[Sravya Vuggina]

Thanks so much! I shall take a look at the mentioned links.