[JIRA] Email prefix missing/disappeared [SOLVED]

[Oliviu Nita]

Hi,

I have updated our Jira DEV instance to latest version (JC, JS, JSD), now i'm running some tests and i have discovered that the [JIRA DEV] prefix on the email subject is missing ! 

In the subject it is only the name of the project without the prefix.

I have checked on the Outgoing email setting and the field Prefix has the Jira Dev value...

How can i get it back ?

If need more infos just let me know

Cheers

[Rachel Wright]

Hi @Oliviu Nita, you're right, you can specify a prefix in your mail server settings, but did you also check the "Email from" setting on the "General Configuration" page too?  Go to:  Admin > Settings > General Configuration or yourjiraurl.com/secure/admin/ViewApplicationProperties.jspa  See screenshot.

It's also possible someone customized your email templates (or the customization was lost), but let's start with the easier place to check first.

Hope this helps,

Rachel Wright
Author, Jira Strategy Admin Workbook

[Oliviu Nita]

Hi Rachel,

I'm the only Jira Admin that made changements, so no one will go to play with the settings :)

See screenshots, all the settings are there, this happend after the upgrade.

Other ideeas ?

Cheers

[Rachel Wright]

Hi @Oliviu Nita, thanks for checking there.  What does your current email subject line say?

I only know of three total places to check.  We tried two and the third is your email templates.  Have you ever customized those?

I'm hoping someone else from the Community can help too, as I'm out of other ideas.

Rachel

[Oliviu Nita]

Hi Rachel,

Got the answer from Atlassian Support:

Marko Filipan

25/Jun/18 9:04 AM

Hi Oliviu,

From the screenshot you attached, it can be seen that prefix has been removed from Service Desk outgoing notification.

Please note Service Desk has its own set of notifications and formatting since version 3.3. You can add separate subject prefix to each Service Desk project - go to JIRA SD project settings > Customer notifications > Edit templates, then you can modify subject field and add prefix here.

Cheers

[Rachel Wright]

Oh, I didn't know we were talking about JSD emails.  :)  Thanks very much @Oliviu Nita for posting the solution!!

[Markus Pöhler]

Same Issue here. 

It is unpredictable which Email Sender Name will be used by different projects.